How Can we Help you?
Frequently Asked Questions
- 1Do you have more than one Parts Factory Location?Not as of yet. We currently have one brick and motor shop front in Southport on the Gold Coast.
- 2What Brand are your parts?The answer is Parts Factory Australia brand! We aim to remove the middle man, providing the same quality parts, at more competitive prices. We still have the same warranties though!
- 3Can you source something that you don't currently have listed?For you? Probably not. However, feel free to submit your product idea application so that we can have the part for the next customer! On desktop, you will see the icon in the top right off the screen. On mobile, you can find it in the shop tab.
- 4My purchase hasn't arrived.. What do I do?This doesn't happen often, but if it does, no fear! Send us an email at Partsfactoryaustralia@gmail.com. Or, you can talk to me directly on the live chat at the bottom right of the screen.
- 5I'd like to return a part... What is the deadline for returns?We accept returns for 'change of mind' before 30 days. Send the item back before this deadline to receive a full refund of the original purchase price and shipping only
- 6Are your Photos and Descriptions accurate?For parts that are aesthetically significant (Can be seen), we will always provide accurate and detailed photos and descriptions. For items that are not of aesthetic importance, visual differences may be noticed.
- 7Is your website SSL encrypted? Are my details safe?Yes. We currently have a fully secure SLL Security certificate valid until 2025. We also have third party online protection software scanning 24/7 for malicious information or threats.
- 8Will I need to sign for my parcel?Anything over the commercial value of $50 will require a signature upon delivery.
- 9I never received a order confirmation email?Often Parts Factory Australia emails are labeled as 'Junk'. Check your junk folder, and while you're there, help up build trust by labelling it as 'not junk'.
- *How do I find my Installation Tutorial?Best way to find our videos currently is through our youtube channel. https://www.youtube.com/channel/UCz9p_eLkOCxMGCT8lDFxL0w?