Trusted Supplier for 15,000+ Mechanical Shops
Same Day Ship-Away on All Products
Delivery within 2-3 Days for Most Parts
Engineered w/ High Quality Parts Exceeding O.E.M Quality
3 Year Unlimited Kilometre Warranty
Free Returns for Faulty Goods
Express Postage is Available
International Postage is Available
7 Days Help Line via Live Chat
Installation Youtube Tutorials

FAQ - Australia Online Car Parts

Postage and Handling FAQ

Through to your registered email you will receive an order confirmation message. Within this section you will find that there is a button labeled ‘Track” which you can press to be taken to the official Australia Post website. If you cannot see this message, check junk mail.

If it’s just the suburb, do not worry. Our software will automatically assure the delivery address is rectified before sent.

Head over to our postage time chart page to get a rough idea of postage times Australia Wide.

International post times should be by inquiry for now. 

We ship to All Cities, States and Suburbs Australia Wide. 

Yes. Local pickup is available between 7:30-5pm Monday to Friday. 

Head over onto the product page of the part you desire and double check it DOESN’T say ‘On Backorder’. If it doesn’t, we have it in stock on hand ready to go! 

We are same day ship away! Order before 4pm and we will post it that day. 

Everything is shipped from within Australia! 

Aramex, TNT, Sendle upon request. 

See our Return Page for details regarding returns.

Free Postage. Express Postage costs flat rate of $12 and $22 for large dimension.

Send us an email in response to your original order confirmation! This is a direct email to our team who will be happy to help!

No. We do not require signature on our parcels. You can request that we request that feature. 

Yes, but not to all countries as of June 2021. 

Other Questions

Head over to our Installation Tutorials Page to find your video.

If we do not have a video for you, its likely we have not caught up with videos relative to our product list growth. Stay Tuned

Warranty and Returns

3 Years on Regulator Parts (Not Performance). See Product Warranties for a breakout on an individual level. 

Yes. In order to qualify for the 3 Year Warranty the correct precautions must be taken when fitting or installing our items.

The maximum length of time required to accurately determine warranty specifics is 7 days. Most are completed within 3 business days. 

We are. Any item damaged during delivery from us to you is accounted for by us. We will send you out a replacement free of charge!

Yes. Returns are accepted within 30 days of the item being received. 

This comes down to the reasoning behind the return. 

If the customer changes his mind, he/she pays return costs.

If the part is the incorrect fit, due to an error on the website or alternative sources then we pay the freight.

If the customer orders the incorrect part due to improper research and/or diligence then he/she pays return freight costs. 

Send us an email in response to your original order confirmation! This is a direct email to our team who will be happy to help!

If you are a private customer, and you sell the car, the warranty is not transferable to the other party.  

Yes. If you are buying the part on behalf or for a customer’s car, they are eligible to maintain the part warranty. They will have to use your shop in the future if they choose to persure the warranty 

Car Part Questions and Quality 

China and Vietnam! The majority of our products are developed in China or Vietnam! In our eyes, each country has its own strengths and weaknesses and we are are aware of them. We thoroughly test many manufacturers in order to find the ones that develop up to our standards.  

Yes! But not with a quick turnaround. We allow customers to input ideas for products to develop via our Recommend a Part Page 

Contact us and we will determine the best cause of action. Usually, we work with the customer assisting them to either come up with an alternative solution of full return for a refund. 

We do not directly operate against part numbers. We believe that part numbers aren’t always the most important determining factor for product selection. A more personal experience where we tell you exactly what fits every time 

Because we are direct to consumer! Most Manufacturers sell to a middle man, who then directs it to a shopfront. As we do not have a ‘shop front’, we chose to operate direct to consumer saving money for our customers. 

Yep! We navigate through the different levels of manufacturing quality, selecting and refining our product list. This assures we have a good balance off price/quality for our customers. 

Australia Online Car Parts

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Learn to Install your Car Parts Yourself!

Australia Online Car Parts is the leading source for DIY installers who want to learn how to install car parts. We provide step-by-step instructions on a wide variety of car parts, from brake pads and exhaust pipes, to strut bars and new wheels. Australia Online Car Parts also has the largest selection of performance car parts available in Australia, so you can make sure that your car looks good and runs great. Visit our Youtube Channel Today

 

 

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