According to the terms and conditions installation services not performed by automotive professionals are Not Covered under warranty. However, as the website promotes DIY content, we apply common sense and make judgments based on our own personal experience with each particular category of part. For example: A starter motor with stripped teeth in under 3 months might alert us to improperly tightened bolts allowing the unit to skip on the flywheel. 

You're in luck! We have our records as far back as 5 years, so just prove your identity with a photo of your I.D and we can find the records. Your mechanic will have your invoices on record, so go chat with him and have him print you a copy!

No. As per terms and conditions the warranty is for the first purchaser only. Its non transferrable and the Warranty Proposal will require photos of your license/identity card. 

In short; Evidence. Any mechanic that has diagnosed the issue will understand the evidence that we require. An example would be: If an alternator wasn't charging, we would ask that the alternator be left on the vehicle and video recorded with a multimeter testing the output amperage and voltage etc etc. Video this in short, and send it over to us when requested. 

Unfortunately if the unit cannot be tested on your car running, then it's impossible for us to accurately determine the cause / problem. Please make sure the video is recorded as your evidence before you remove the part. 

Depending on your own personal choice, it can take up to 7 days for a replacement to be delivered to a customer. It can take up to 4 buisness days for a refund to be awarded.