Submit a
Warranty
Application.
If a part has failed within its warranty period, we're here to make it right. Fill in the form below and our team will assess your claim within 3 business days.
Before You
Fill In the Form
To process your claim as quickly as possible, make sure you have the following ready before starting. Incomplete applications will cause delays.
Original Purchase Receipt
Check your email for the order confirmation from Parts Factory Australia.
Mechanic Installation Invoice
A signed invoice from the licensed workshop that fitted the part is required for most claims.
Photos of the Fault
Clear photos of the damaged or faulty part help us assess your claim faster.
Photo ID
A photo of a current ID is required to verify your identity as the original purchaser.
Order Number
Your original order number — found in your confirmation email or your My Account dashboard.
Submit Form
Fill in all fields below and upload your supporting documents.
We Review
Our team assesses your claim within 3 business days of receiving it.
We Contact You
We'll email or call you with the outcome and next steps.
Replacement Sent
If approved, a replacement part is dispatched to you free of charge.
Warranty Application Form
Complete all fields as accurately as possible — the more detail you provide, the faster we can process your claim.