Our Product Warranty
Warranty is Not Transferable.
Replacement products or refund (including shipping) will be provided by Parts Factory Australia where:
a) The product is faulty or not of acceptable quality; or
b) The product is not fit for its intended purpose; or
c) The product does not match the sample or the Parts Factory descriptions; or
d) The product was damaged during delivery; and
e) You can provide proof of purchase with the Parts Factory Australia receipt
D) We will require certain documents and evidence in order to qualify for said warranty terms.
Replacement product or refund will only be Approved upon Acceptance of the Conditions. Original Purchase Receipt and Evidence of the fault will be requested. This may mean that the item will either A) Be required to return to the shop when appropriate or B) Professional Evidence from a Licensed Mechanic (in the form of a diagnostics report). Parts Factory Australia may also request for additional evidence such as; Original Installation invoice (showing it was installed professionally) and B) Proof that other parts of the mechanical system have no compromised the parts supplied by us.
Items that are sent back for a claim must be accompanied with reason for return, contact details, eBay user name & copy of receipt as proof of purchase, failure to do so will result in non-processed claims until the stated information has been received. All warranty returns must be assessed by and Parts Factory Australia staff member (this could take from 3 to 19 business days from arrival of the item back to PFA), The warranty does not apply to failure or damage to the unit caused by incorrect or faulty fitment, contamination by foreign materials including water and oil, any modifications made to the item by anyone other than an PFA staff member or any abuse or misuse of our products will result in warranty rejection (this is determined at PFA’s Discretion). All items that are returned for warranty will be tested then passed at the discretion of PFA. In no case shall Parts Factory Australia be responsible for any sequential costs including removal and refitment costs of the item.
Individual Product Warranty
Warranty Covers Electrical Failure Only (Over a Period of 3 Years). Breaks otherwise caused by physical contact, or improper installation would not be covered under warranty. Requires Installation from Licensed Professional.
Alternators: 3 Year Warranty would cover electrical failure and rotating components only (Bearings). This warranty procedure would require the product to be returned and inspected prior to accepting liability for a product replacement only. Oil Soaked / Physically damaged products would be denied warranty.
Air Conditioning Compressor: 3 Year Warranty Covers Main Seals, Compressor Function and Coil Only. Any physical damage would void warranty. Compressing systems are more complicated than most other systems, with certain components possessing the capacity to destroy other parts. We will require professional installation receipts upon request.
3 Year Warranty for the Camshaft Sensor would warranty electrical failure of the sensors only. Anything caused by improper use or physical breaks would not be covered.
Our three year warranty covers electrical failure only. If the product fails within 3 years from the purchase date, and the appropriate measures have been taken to confirm that the coil pack is 100% the faulty part (Not the ECU). This diagnosis must be documented by a Licensed mechanic on a invoice.
Coolant Pipes are covered for MATERIAL BREAKDOWN Only. We will also require a Signed invoice from a licensed mechanic stating that the car does not, and never had overheating issues. Over the period of three years, we would cover material breakdown only.
Our three year warranty covers only the electrical components internally. Physical breaks (where the unit has been excessively worn) would not be covered by warranty.
Three year warranty on door handles would cover the springs, and working components of the handle, but would not cover snaps, and breaks caused by excessive force.
Door Lock Actuators are covered by our 3 Year Warranty. The warranty is limited to the electrical and plastic gear components within the actuator, but would not cover damage caused physically to the outer workings (such as lock pin, and rods (snapping bending etc).
Our 3 Year Warranty Guarantee covers the electrical components of the fan blower motor, including the bearings inside of the motor. It also covers the plastic fan, but does not cover damage to the fan caused by debris.
3 Year Warranty Applies to all Fuel Pumps. It is limited to the electrical components of the pump, including the fuel level sender, but does not include physical breaks caused by improper removal / installation of components. Does not cover fuel filter.
Master Control Switches apply to the 3 year warranty, but are limited to the electrical components inside of the unit, and does not include physical breaks (as wear and tear varies person to person).
3 Year Warranty Applies for Oil Coolers. Covers cracking, warping and leaking. Will require evidence that the engine has not been overheated during this period (we know how to tell)
3 Year Warranty on our Overflow Bottles applies to material degradation only. Additionally, to this, we do not warranty the caps with our bottle, as they are thrown in for free with most bottles. Material degradation applies to weakened bottles that begin to crack and perish within this time. We do not cover physical breaks, snaps, and tears that are caused by improper installation techniques.
Oxygen Sensor warranty is limited to 3 years and covers electrical failure only. Invoice must be provided explaining the fault, and professional installation is required with documented invoicing.
1 Year Warranty on this covering holes (from rust), and melting / warping caused by a manufacturing fault. (Investigation will be required)
1 Year Warranty that covers electrical failure only. Will not cover wear and tear, or break of the electrical wiring internally.
Power Steering Pumps do apply for the 3 Year Warranty, but we will require policies to be followed. To qualify, you must: 1) Follow industry procedure when replacing the power steering 2) Have it installed by a professional mechanic 3) Supply us with the relevant receipts
Radiator is covered by a 3-year warranty, but evidence MUST be supplied by a licensed mechanic / business stating the car never had pressurisation issues. We will require said evidence to be sent to us for processing.
Single Window Switches are covered for 3 Years, but are limited to electrical failure only. We do not cover physical breaks as wear and tear varies between people.
Starter Motors are covered for a period of 3 years. Warranty covers electrical failure and the ring gear. Invoices outlining professional installation are required. Product should be send back for testing/diagnosis and inspection before any further action is taken.
Sun Visors do apply for the 3 year warranty, but are subject to realistic circumstances. We do not warranty snapping of the visor, but will warranty if the visor does not hold itself up (75%). We do not cover if it does no longer feel tight, but if it drops in your face then it will be considered.
Thermostat housings do apply for the 3-year warranty, but warranty will only be accepted if the correct measures are met. There measures include A) Invoiced Confirmation from a licensed business stating the cause. Also, must state the there is no/and has not been pressurisations issues in the past. B) Original receipts/invoices from professional installation. (Any car that has been overheated will also not qualify for warranty, as this can break down the components, and cause failure prematurely. We cover material breakdown under nominal circumstance only. This would include manufacturing faults.
Washer Jets are not covered by any additional warranty other then the manufacturer warranty of 1 year.
Window Regulators are covered by the 3-year warranty. Warranty is limited to the electrical and wiring components of the unit, but we will require specific explanation as to how the unit failed. We will also require the unit back to inspect the specifics. Warranty would be accepted if we specific components to be at fault but could be denied if the following circumstances are met; Stretched Cables caused by pushing against / down on the window glass, incorrect installation procedure causes rails to fall off / pulleys to give way. Each case, is situational, but most of the time warranty would be accepted.
Parts Factory Australia Benefits
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