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Parts Factory Australia · Warranty support
Parts you can trust.
Support you can reach.
Explore our 3-year replacement warranty on eligible parts. Find the conditions for your part, see which documents you need, and start a claim when you’re ready.
Our warranty adds to your rights. Its conditions and exclusions do not limit Australian Consumer Law remedies. Read your consumer rights →
Start with your part
Find your warranty conditions
Open a part for covered components, limits and useful evidence. Most listed categories have three-year cover; down pipes and tuning cables have one year, and washer jets have a one-year manufacturer warranty. These periods do not set a time limit on your statutory rights.
25 part types
Alternators3 Years
What the part warranty covers
Electrical failure and rotating components, including bearings.
Limits to this voluntary cover
Oil-soaked units and physical damage are excluded under the existing voluntary warranty conditions.
Evidence and inspection
Return is required for inspection. Describe the charging fault or bearing noise and include any workshop findings. Photographs of the unit and any oil contamination help establish the cause.
ABS Sensors3 Years
What the part warranty covers
Electrical failure of the sensor.
Limits to this voluntary cover
Breaks caused by contact or incorrect installation.
Evidence and inspection
Professional installation is required under the existing part warranty. Include the installation invoice and relevant diagnostic findings; a fault code alone may not identify the failed component.
Air Conditioning Compressors3 Years
What the part warranty covers
Main seals, compressor operation and the coil.
Limits to this voluntary cover
Physical damage is excluded under the existing part warranty.
Evidence and inspection
Keep the professional installation invoice; it may be requested. Describe the diagnosed fault and any findings about the rest of the air-conditioning system, as another component can affect the compressor.
Camshaft Sensors3 Years
What the part warranty covers
Electrical failure of the sensor.
Limits to this voluntary cover
Damage from improper use and physical breaks.
Evidence and inspection
Describe the symptoms and include relevant workshop findings or fault codes if available. Explain how the sensor was identified as the cause rather than another vehicle component.
Coil Packs3 Years
What the part warranty covers
Electrical failure where the coil pack is confirmed as the faulty component.
Limits to this voluntary cover
A fault in the ECU or another component is not a coil-pack defect.
Evidence and inspection
The existing warranty requires a licensed mechanic’s diagnosis on an invoice identifying the coil pack as faulty, rather than the ECU or another related part. Include the checks that support that conclusion.
Coolant Pipes3 Years
What the part warranty covers
Material breakdown.
Limits to this voluntary cover
The existing part warranty has a no-overheating-history condition. See the specific condition below.
Evidence and inspection
Provide the requested mechanic’s report and explain any known overheating history. Include available findings about the leak or material failure. If historic information cannot be established, explain this to us rather than asking a mechanic to certify something they cannot verify.
Existing specific condition
See the claim preparation guide →A signed invoice from a licensed mechanic stating the car does not and never had overheating issues is required. Material breakdown is the only covered event over the 3-year period.
These are voluntary warranty conditions. If the requested history or evidence is unavailable, contact us. Your rights under Australian Consumer Law remain separate.
Combination Switches3 Years
What the part warranty covers
Internal electrical component failure.
Limits to this voluntary cover
Excessive physical wear and associated physical breaks.
Evidence and inspection
Explain which switch function has stopped working. Photos or workshop findings can help distinguish an electrical fault from damage to the mechanism.
Door Handles3 Years
What the part warranty covers
Springs and functional working components.
Limits to this voluntary cover
Snapping or physical damage caused by excessive force.
Evidence and inspection
Describe how the handle failed and include clear photos of the handle and affected mechanism. Explain any known fitting or operating issue.
Door Lock Actuators3 Years
What the part warranty covers
Electrical components and internal plastic gears.
Limits to this voluntary cover
Physical damage to external workings, including snapped or bent lock pins and rods.
Evidence and inspection
Describe the failed locking function and include photos or diagnosis that distinguish the actuator’s internal fault from damage to external linkages.
Fan Blower Motors3 Years
What the part warranty covers
Electrical components, internal bearings and the plastic fan.
Limits to this voluntary cover
Fan damage caused by debris entering the system.
Evidence and inspection
Describe the loss of operation or noise, and include photos of the fan and any debris if relevant. Keep any diagnostic findings about the motor.
Fuel Pumps3 Years
What the part warranty covers
Electrical components and the fuel-level sender.
Limits to this voluntary cover
Fuel filters and physical breaks caused by improper removal or installation.
Evidence and inspection
Explain whether the fault concerns fuel delivery or the level reading. Include relevant workshop findings and photos of any damage; do not operate or dismantle a fuel system just to produce evidence.
Master Control Switches3 Years
What the part warranty covers
Internal electrical component failure.
Limits to this voluntary cover
Physical wear, tear and breaks under the existing voluntary warranty conditions.
Evidence and inspection
Identify which controls have failed and describe any intermittent operation. Include useful photos or diagnostic findings if available.
Oil Coolers3 Years
What the part warranty covers
Cracking, warping and leaking under the existing part conditions.
Limits to this voluntary cover
The existing part warranty includes overheating-history restrictions. See the specific condition below.
Evidence and inspection
Provide the requested evidence about overheating during the warranty period and the diagnosed cooler fault. Tell us about known history and any limits in the available records.
Existing specific condition
See the claim preparation guide →Evidence that the engine has not been overheated during the warranty period is required. Overheating history will disqualify the claim as it can cause premature component failure.
These are voluntary warranty conditions. If the requested history or evidence is unavailable, contact us. Your rights under Australian Consumer Law remain separate.
Overflow Bottles3 Years
What the part warranty covers
Material degradation, including weakening, cracking or perishing over time.
Limits to this voluntary cover
Caps are outside the additional part warranty; damage from improper installation is excluded.
Evidence and inspection
Photograph the affected area and explain whether the concern is deterioration, a leak or installation damage. The cap exclusion does not remove statutory consumer rights.
Oxygen Sensors3 Years
What the part warranty covers
Electrical failure of the sensor.
Limits to this voluntary cover
Other causes of the vehicle’s symptoms are not, by themselves, a sensor defect.
Evidence and inspection
Professional installation and a documented invoice explaining the fault are required under the existing part warranty. Include the diagnosis supporting sensor failure.
Power Steering Pumps3 Years
What the part warranty covers
The supplied pump under the existing three-year part warranty and installation conditions.
Limits to this voluntary cover
Incorrect installation or use is assessed under the standard exclusions.
Evidence and inspection
The existing conditions require professional installation, industry-standard replacement procedures and relevant receipts. Ask the workshop to describe the fault and work performed, including system flushing, fluid and bleeding where relevant to the vehicle. These examples are helpful evidence, not a new universal installation specification.
Radiators3 Years
What the part warranty covers
The radiator subject to the existing part conditions.
Limits to this voluntary cover
The existing part warranty requires evidence about vehicle pressurisation issues. See the specific condition below.
Evidence and inspection
Provide the requested licensed mechanic or business report, explaining the radiator fault, relevant test findings and known pressurisation history. If past history is unknown, tell us what can and cannot be verified.
Existing specific condition
See the claim preparation guide →Evidence MUST be supplied by a licensed mechanic or business stating the car never had pressurisation issues. This documentation must be sent to us for processing before a claim is accepted.
These are voluntary warranty conditions. If the requested history or evidence is unavailable, contact us. Your rights under Australian Consumer Law remain separate.
Starter Motors3 Years
What the part warranty covers
Electrical failure and the ring gear.
Limits to this voluntary cover
Other vehicle faults are not automatically a defect in the supplied starter.
Evidence and inspection
Professional installation invoices are required. The starter must be returned for testing, diagnosis and inspection. Include a description of the starting fault and available workshop findings.
Sun Visors3 Years
What the part warranty covers
Failure to hold the visor up, including dropping in front of the driver.
Limits to this voluntary cover
Snapping and general looseness are excluded under the existing voluntary warranty.
Evidence and inspection
A short video of the visor failing to hold its position can help, recorded only while the vehicle is safely parked. The old wording refers to a “75% threshold” without defining a test. Ask us to clarify your situation; this guide does not invent a measurement or guarantee a claim outcome.
Existing specific condition
See the claim preparation guide →We do not warranty snapping of the visor but will warranty if it does not hold itself up (75% threshold). If the visor drops in your face it will be considered. General looseness is not covered.
These are voluntary warranty conditions. If the requested history or evidence is unavailable, contact us. Your rights under Australian Consumer Law remain separate.
Thermostat Housings3 Years
What the part warranty covers
Material breakdown under normal conditions.
Limits to this voluntary cover
The existing part conditions include overheating and pressurisation restrictions. See the specific condition below.
Evidence and inspection
Original professional installation receipts and an invoiced diagnosis from a licensed business are requested. Explain the cause, known overheating or pressurisation history, and any limits in the records available.
Existing specific condition
See the claim preparation guide →Requirements: A) Invoiced confirmation from a licensed business stating the cause with no pressurisation issues. B) Original professional installation receipts. Cars that have been overheated will not qualify.
These are voluntary warranty conditions. If the requested history or evidence is unavailable, contact us. Your rights under Australian Consumer Law remain separate.
Window Regulators3 Years
What the part warranty covers
Electrical and wiring components under the existing part warranty.
Limits to this voluntary cover
Stretched cables from pushing against the glass, or rail and pulley failures caused by incorrect installation.
Evidence and inspection
Explain how the regulator failed. Return for inspection is required. Include photos or workshop findings about the cables, rails and pulleys where relevant. Each claim needs its own assessment.
Window Switches3 Years
What the part warranty covers
Electrical failure of the switch.
Limits to this voluntary cover
Physical wear, tear and breaks under the existing voluntary warranty conditions.
Evidence and inspection
Identify the affected window controls and describe the fault. Include useful photos or workshop findings if available.
Down Pipes1 Year
What the part warranty covers
Rust holes, and melting or warping caused by a manufacturing fault, within the one-year part warranty.
Limits to this voluntary cover
Damage outside the published cover is assessed under the standard exclusions.
Evidence and inspection
An investigation is required to establish the cause. Provide photos of the affected area and any available workshop findings.
Tuning Cables1 Year
What the part warranty covers
Electrical failure within the one-year warranty, subject to the existing specific condition below.
Limits to this voluntary cover
Wear and tear and internal wiring breaks.
Evidence and inspection
Describe the electrical failure and include photos or available test findings. The existing wording distinguishes external electrical failure from internal wire breakage; contact us if the fault cannot yet be classified.
Existing specific condition
See the claim preparation guide →Will not cover wear and tear or the break of electrical wiring internally. Only external electrical failure within the 1-year period is eligible under this warranty.
These are voluntary warranty conditions. If the requested history or evidence is unavailable, contact us. Your rights under Australian Consumer Law remain separate.
Washer Jets1 Year · manufacturer
What the part warranty covers
The manufacturer’s one-year warranty; there is no additional Parts Factory three-year warranty for this category.
Limits to this voluntary cover
Do not assume the three-year badge applies to washer jets.
Evidence and inspection
Contact Parts Factory with your purchase details and a description of the fault. You can raise consumer-guarantee concerns with us as the seller; you do not have to pursue the manufacturer instead.
No matching part type. Try a broader name or ask our team about your part.
Not sure which category applies? Contact us with your part name and order details before starting a claim.
A clear path to a claim
Tell us what happened. Keep the evidence.
A useful description and the relevant documents help us assess the part, identify the cause and decide the next step. A claim is not automatically accepted or refused because of a symptom alone.
Share the facts
Provide purchase evidence, relevant installation records and any photos or diagnosis you already have. Tell us what is known and what is still uncertain.
Assessment
We may request relevant further information or return of the part for inspection. Keep the part available and ask us for return instructions.
Outcome & next steps
Approved voluntary warranty claims receive a replacement part with shipping covered. Other remedies may apply under Australian Consumer Law.
Suspect an unsafe fault? Stop using the affected part or vehicle if continued use could be unsafe or worsen damage. Get qualified assistance. Do not keep driving or recreate a dangerous failure to make a video.
Make your claim easier to assess
A practical preparation checklist
Use what is relevant to your part. These preparation prompts are not a requirement to buy every test listed or a guarantee of approval.
Identify the order and part
- Order number, purchase date and your contact details.
- Receipt, order confirmation or other evidence linking the part to your purchase.
- Part number and vehicle details where they help identify the correct item.
Missing the original receipt? Contact us with the information you have so we can discuss other purchase evidence.
Describe the sequence
- The original vehicle problem and why the part was replaced.
- Installation date and when the new issue first appeared.
- Symptoms, operating conditions and any relevant changes or repairs.
Separate what you observed from a suspected cause. “Unknown” is more useful than a guess presented as a fact.
Provide relevant findings
- The installation invoice where your part conditions require it.
- The mechanic’s diagnosis, checks performed and results available.
- Why the supplied part is suspected, and relevant findings about related components.
A fault code is useful supporting information, but it does not always establish which component caused the fault. Contact us before commissioning additional paid tests solely for a claim.
Show the issue clearly
- A clear view of the complete part and its identifying label.
- Close-ups of the affected area, and packaging if damaged on arrival.
- A short video only if the symptom can be shown safely.
Keep original files. Avoid unsafe testing or unnecessary dismantling that could destroy evidence. Tell us about any work already performed.
Ready to contact us?
0 of 4 preparation steps checked
Optional checklist only. Nothing is uploaded or sent from this checklist, and you can contact us before every item is ready.
Understand your cover
Our replacement warranty, explained.
Read this guide with your part’s conditions and the promises provided with your purchase. This guide does not reduce existing purchase rights or change a warranty already supplied.
What we provide
Our voluntary warranty covers eligible manufacturing defects and the components listed for each part, for the applicable warranty period. Approved claims receive a replacement part at no charge, with shipping covered.
The standard three-year offer on eligible parts has no kilometre limit. The shorter periods in the part guide are exceptions to that offer.
What “part-only” means
This voluntary replacement cover does not include labour, removal or installation, time, travel, lost income or other consequential costs. It is offered to the original purchaser and is not transferable under its existing terms.
These limits do not exclude statutory rights. Where Australian Consumer Law applies, a customer may have a separate right to a refund, repair, replacement or compensation.
Installation and diagnosis
Follow the vehicle and part manufacturer’s fitting instructions. Professional installation and supporting invoices are required where specified in the individual part conditions.
Our part-fitting tutorials and repair guides are general guidance. They do not replace vehicle-specific instructions or the qualifications needed for specialised work. If documentation is missing, tell us; a separate consumer-guarantee claim must still be considered on its facts.
Fair assessment
We assess the reported fault, relevant evidence, the part’s condition and any inspection findings. A fault in another vehicle component is not automatically a defect in the part we supplied.
If you disagree with an outcome, ask for the reasons and provide any additional diagnosis or evidence for review. Submitting a claim does not waive your legal rights.
Distinguish the fault from its cause
Limits and exclusions need context.
The following describe limits to the voluntary warranty. The particular fault and relevant evidence matter; these limits do not remove consumer guarantees.
Installation or use damage
Failures caused by incorrect installation or improper use are outside this cover. Describe the fitting work and diagnosed cause so a product defect can be distinguished from damage caused during installation.
Misuse, neglect or modifications
Failures caused by misuse, neglect or post-purchase modifications are excluded. Explain any relevant changes; their existence alone should not be confused with evidence of what caused the reported fault.
External damage
Damage caused by accidents, collisions, flooding or extreme environmental conditions is outside this cover. If damage was present when delivered, photograph it and contact us as an arrival issue.
Wear and consumables
Normal wear and consumable items fall outside the additional cover as described in the part conditions. A concern about premature failure or a manufacturing defect can still be raised with us.
For example
A broken connector caused during fitting and an internal electrical fault can produce similar symptoms. Photos, diagnosis and inspection help distinguish them. This is an illustration of the assessment process, not a decision about any individual claim.
Returns, inspection and costs
Know what happens to the part.
Before sending it back
Contact us for return instructions and include your claim or order reference. Retain the part and relevant packaging until we explain what is needed. Original packaging is not a condition of a statutory faulty-goods claim, but suitable protective packaging helps prevent damage in transit.
Do not post leaking, pressurised or hazardous items without appropriate carrier instructions. Tell us if a part is difficult to remove or return.
Who pays return freight?
For approved warranty claims, defective-part return shipping is covered. Ask about the return arrangement before booking freight. If you have paid reasonable return costs for a confirmed fault, send the receipt and order reference to our support email for reimbursement.
For faulty goods that are large, heavy or difficult to remove, contact us about collection or return arrangements and the applicable costs.
Inspection and timing
Some parts require physical testing before a decision can be made. We may need the part, a clearer description or relevant workshop evidence. Ask our team for the expected next step and timing for your particular claim.
This page does not promise a fixed turnaround for every fault. Statutory remedies must still be provided within a reasonable time where required by law.
Labour and other expenses
If you seek reimbursement or compensation, explain each expense, its connection to the fault and provide invoices or other evidence. The part-only warranty is not an automatic authorisation for workshop costs.
Reasonably foreseeable losses caused by a consumer-guarantee failure may nevertheless be recoverable. Contact us before further paid work where practical; this request does not remove a statutory entitlement.
Australian Consumer Law
Your legal rights stay with you.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our voluntary warranty is additional to these rights. Its time limits, exclusions, original-purchaser condition and installation requirements do not take away rights that cannot lawfully be excluded. Consumer guarantees may continue after a written warranty ends.
You can raise a concern with Parts Factory as the seller, including for a part with manufacturer-only cover. Read the ACCC’s warranty guidance →
Useful answers before you apply
Warranty questions, answered.
Does every part have three-year cover?
No. Most categories in this guide have three years. Down pipes and tuning cables have one year; washer jets have the manufacturer’s one-year cover. Check the part’s purchase information and ask us if it differs from this guide. Consumer guarantees remain separate.
Can I claim if I fitted the part myself?
Some voluntary part warranties require professional installation and the related invoice. Check your category above. Tell us how it was fitted and what happened. DIY fitting does not, by itself, remove statutory rights; damage caused by incorrect fitting is a different issue from a product defect.
What if I cannot find my receipt?
Send your order reference or other purchase evidence. An order email, payment record or other information may help establish the purchase. Redact unrelated transactions if supplying a payment record. Contact us if the form’s mandatory receipt field prevents you from explaining your situation.
Do I need a mechanic to perform every possible test?
No. Start with the relevant installation invoice and findings already available, together with your part’s stated requirements. Explain any uncertainty and speak with us before arranging additional paid diagnosis solely for a claim. Requirements depend on the actual fault and part.
Can I ask for a refund instead of a replacement?
The voluntary warranty provides replacement cover. Australian Consumer Law may provide different remedies, including the choice of a refund or replacement for a major failure. Tell us what has happened and the remedy you are seeking so the correct basis can be assessed.
Do I need the original box?
Keep it if available, especially for an arrival-damage issue. A statutory faulty-goods claim does not depend on retaining the original box. Use suitable packaging for any return and ask us for instructions before sending the part.
What if the warranty has expired?
Contact us with your purchase details and fault description. Expiry of the written warranty does not automatically end consumer-guarantee rights. The circumstances of the product and failure need to be considered.
Does a replacement start a new three-year period?
This guide does not promise a new three-year period for every replacement. Ask our team to confirm the written warranty dates for your replacement and keep that confirmation with your purchase documents. Any statutory rights remain unaffected.
When does my warranty period start?
Keep your purchase and delivery records and check the warranty information supplied with your order. If the start or end date is unclear, ask us to confirm it for your purchase. This guide does not impose a new start-date rule on an existing order.
What if the part is wrong or damaged on arrival?
Contact us with your order number, part details and clear photos before fitting it. Explain whether the item differs from what you ordered or arrived damaged. Do not classify a supplied-item error or defect as a change-of-mind return.
What about Platinum or extended cover?
If you purchased extra cover, send us the order and warranty documents so we can confirm the benefits promised with that purchase. Ask for written details of eligibility, price, duration and benefits before buying any new option. This page does not promise additional years, wear-and-tear cover or priority processing.
What if I disagree with the decision?
Contact our support team with your claim reference, explain the point you dispute and include any additional evidence. Ask for the assessment reasons and a review. You can also seek independent advice or help from your state or territory consumer agency; an internal review does not remove that option.
Your warranty contact
Speak with Parts Factory Australia.
The Parts Factory Pty Ltd
ABN 41 656 647 111
56 Export Drive, Molendinar QLD 4214, Australia
Contact us before returning a part so we can confirm the correct instructions for your claim.
[email protected]0423 113 802
Include your order or claim reference.
Contact page and business hours →
Guide updated 21 October 2026. Keep the warranty information supplied with your purchase. For change-of-mind requests, see our returns page; those conditions do not replace faulty-goods rights.
Ready for the next step?
Send the details you have. If you are unsure about a condition or cannot use the form, our support team can help you find the right route.