Warranty Policy β€” 2025

3-Year
Unlimited KM
Warranty

Every part we sell is backed by our comprehensive 3-year warranty. We stand behind our products with a straightforward, efficient replacement process β€” no runaround.

πŸ›‘οΈ3-Year Coverage
πŸ”„Free Replacement
🚚Shipping Covered
⭐Platinum Available
βœ…

What's Covered

  • All parts purchased from Parts Factory Australia
  • Manufacturing defects within the 3-year period
  • Electrical and mechanical component failure
  • Free replacement part shipped to you
  • Return shipping on defective parts covered by us
⚠️

Limitations

Our warranty is limited to the cost of the replacement part only. The following are not covered:

  • Labour expenses or installation costs
  • Loss of time or inconvenience
  • Consequential or indirect damages
  • Non-transferable β€” original purchaser only
πŸ“‹

Supporting Docs Required

  • Proof of purchase / original receipt
  • Detailed description of the failure
  • Photographic evidence where applicable
  • Licensed mechanic invoice (for applicable parts)
  • Professional installation proof where required
πŸ”

Review Process

Once your completed application and documentation is received, our team will review the claim. If the part is deemed defective and within the warranty period:

  • Replacement issued at no cost to you
  • Defective part may need to be returned for inspection
  • Replacement shipped at our expense
1
Complete Form
Fill out the Product Warranty Application form with full details of the issue
2
Submit Docs
Include proof of purchase, photos, and any mechanic invoices required for your part
3
We Review
Our team assesses the claim and confirms if the failure is covered under warranty
4
Replacement Sent
Approved claims receive a free replacement part shipped directly to you

Ready to Lodge a Claim?

Complete the warranty application form and our team will process it as quickly as possible.

Submit a Claim β†’
⭐ Platinum Warranty

Extended
Protection

For customers who want maximum peace of mind, our Platinum Warranty extends coverage beyond the standard 3 years with more comprehensive protection and priority service on all claims.

Find Out More β†’
⏳

Extended Coverage Period

Coverage beyond the standard 3 years, with specifics varying by part type and customer requirements.

πŸ›‘οΈ

Comprehensive Protection

Enhanced protection including more flexible terms related to wear and tear, going beyond standard warranty conditions.

⚑

Priority Claims Handling

Platinum customers receive priority processing on all warranty claims β€” faster resolution, minimal disruption.

πŸ›’

Available at Purchase

Add Platinum Warranty at the time of purchase or within a specified period after. Contact us for pricing.

Different parts have different warranty conditions. Find your part below to understand exactly what's covered and what documentation is required.

Alternators
3 Years

Covers electrical failure and rotating components (bearings) only.

Product must be returned and inspected prior to accepting liability for replacement. Oil-soaked or physically damaged products will be denied warranty.

ABS Sensors
3 Years

Covers electrical failure only. Physical breaks from contact or improper installation are not covered.

Requires installation by a licensed professional. Breaks caused by physical contact or improper installation are not covered under warranty.

Air Conditioning Compressors
3 Years

Covers main seals, compressor function and coil only. Physical damage voids warranty.

Compressor systems are complex β€” certain components can destroy others. Professional installation receipts will be required upon request. Any physical damage automatically voids the warranty.

Camshaft Sensors
3 Years

Covers electrical failure of the sensors only.

Anything caused by improper use or physical breaks will not be covered. Electrical failure is the only covered event under this warranty.

Coil Packs
3 Years

Covers electrical failure only, with confirmed diagnosis that the coil pack (not the ECU) is at fault.

The diagnosis must be documented by a licensed mechanic on an invoice confirming the coil pack is 100% the faulty component β€” not the ECU or other related parts.

Coolant Pipes
3 Years

Covers material breakdown only. Vehicle must have no history of overheating.

A signed invoice from a licensed mechanic stating the car does not and never had overheating issues is required. Material breakdown is the only covered event over the 3-year period.

Combination Switches
3 Years

Covers internal electrical components only. Excessive physical wear is not covered.

Physical breaks where the unit has been excessively worn are not covered under warranty. Only internal electrical component failure is eligible.

Door Handles
3 Years

Covers springs and working components. Snaps and breaks from excessive force are not covered.

The warranty covers the functional working components of the handle including springs, but does not extend to physical damage caused by excessive force.

Door Lock Actuators
3 Years

Covers electrical and internal plastic gear components. Does not cover physical damage to outer workings.

Physical damage to the outer workings such as lock pin and rods (snapping, bending, etc.) is not covered. Only the electrical and internal plastic gear components are warranted.

Fan Blower Motors
3 Years

Covers electrical components, internal bearings and plastic fan. Debris damage to fan not covered.

The warranty covers electrical components of the motor, the internal bearings, and the plastic fan itself β€” but does not cover damage to the fan caused by debris entering the system.

Fuel Pumps
3 Years

Covers electrical components and fuel level sender. Does not include fuel filter or physical damage from improper removal.

Physical breaks caused by improper removal or installation of components are not covered. The fuel filter is also excluded from warranty coverage.

Master Control Switches
3 Years

Covers internal electrical components. Physical wear and tear not covered.

Physical breaks are not covered as wear and tear varies from person to person. Only internal electrical component failure is eligible under this warranty.

Oil Coolers
3 Years

Covers cracking, warping and leaking. Engine must have no overheating history.

Evidence that the engine has not been overheated during the warranty period is required. Overheating history will disqualify the claim as it can cause premature component failure.

Overflow Bottles
3 Years

Covers material degradation only. Caps not warranted. Physical breaks from improper installation not covered.

Material degradation covers weakened bottles that begin to crack and perish over time. Caps are provided free and are not warranted. Physical breaks, snaps, and tears from improper installation are excluded.

Oxygen Sensors
3 Years

Covers electrical failure only. Professional installation and documented invoicing required.

Invoice must be provided explaining the fault, and professional installation is required with documented invoicing for all oxygen sensor warranty claims.

Power Steering Pumps
3 Years

Covered with strict procedure requirements: industry-standard installation by a professional mechanic with receipts.

To qualify you must: 1) Follow industry procedure when replacing the power steering, 2) Have it installed by a professional mechanic, 3) Supply us with the relevant receipts.

Radiators
3 Years

Covered but requires evidence from a licensed mechanic confirming no pressurisation issues.

Evidence MUST be supplied by a licensed mechanic or business stating the car never had pressurisation issues. This documentation must be sent to us for processing before a claim is accepted.

Starter Motors
3 Years

Covers electrical failure and ring gear. Professional installation invoices required.

The product must be sent back for testing, diagnosis, and inspection before any further action is taken. Professional installation invoices are required as part of the claim process.

Sun Visors
3 Years

Covered if visor drops in front of driver. Does not cover snapping or feeling loose.

We do not warranty snapping of the visor but will warranty if it does not hold itself up (75% threshold). If the visor drops in your face it will be considered. General looseness is not covered.

Thermostat Housings
3 Years

Material breakdown under normal conditions covered. No overheating history. Professional installation required.

Requirements: A) Invoiced confirmation from a licensed business stating the cause with no pressurisation issues. B) Original professional installation receipts. Cars that have been overheated will not qualify.

Window Regulators
3 Years

Covers electrical and wiring components. Unit must be returned for inspection. Most cases accepted.

Specific explanation of how the unit failed is required. Unit must be returned for inspection. Warranty may be denied if: stretched cables from pushing against glass, incorrect installation causing rails or pulleys to fail. Each case is assessed individually β€” most are accepted.

Window Switches
3 Years

Covers electrical failure only. Physical wear and tear not covered.

Physical breaks are not covered as wear and tear varies between individuals. Only electrical failure of the switch unit is eligible under this warranty.

Down Pipes
1 Year

Covers holes from rust and melting/warping from manufacturing fault. Investigation required.

1-year warranty covers holes caused by rust and melting or warping caused by a manufacturing fault. An investigation will be required to confirm the cause before a claim is accepted.

Tuning Cables
1 Year

Covers electrical failure only. Wear and tear or internal wiring breaks not covered.

Will not cover wear and tear or the break of electrical wiring internally. Only external electrical failure within the 1-year period is eligible under this warranty.

Washer Jets
Mfr. Only

Covered by manufacturer warranty of 1 year only. No additional warranty applies.

Washer jets are not covered by any additional Parts Factory Australia warranty. Only the manufacturer's standard 1-year warranty applies to this part.

πŸ”§

Improper Installation

Parts that fail due to incorrect installation or use are not covered. Always follow manufacturer guidelines.

⚑

Misuse or Abuse

Failures from misuse, neglect, or modifications made after purchase are excluded from warranty coverage.

🌊

External Damage

Damage from accidents, collisions, flooding, or extreme environmental conditions is not covered.

⏱️

Normal Wear & Tear

Consumable items such as brake pads, filters, and components that naturally wear over time are excluded.

Questions About Your Warranty?

Our team is ready to help β€” contact us or submit a claim directly.

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