Easy Returns.
No Runaround.
We stand behind every part we sell. If something isn't right, we'll make it right — quickly and without the hassle. Here's everything you need to know.
Contact Us First
Get in touch with our team before sending anything back. We'll confirm eligibility and give you a return authorisation.
📞 0423 113 802
Pack It Carefully
Ensure the item is in its original condition, including all packaging, manuals and accessories. Items not in original condition may not be accepted.
Ship It Back
Send the item to our Gold Coast warehouse. Include your proof of purchase inside the parcel so we can process it quickly.
We Inspect & Process
Once received, we inspect the item and notify you of approval or rejection. Approved refunds are applied to your original payment method. Approved exchanges ship immediately.
Eligible for Return
- Item returned within 7 days of receipt
- Unused and in original condition
- In original packaging with all accessories
- Proof of purchase provided
- Faulty or defective on arrival
- Damaged during transit
Not Eligible for Return
- Returned after 7 days from receipt
- Item has been installed or used
- Original packaging missing or damaged
- No proof of purchase provided
- Custom-made or special order parts
- Sale or clearance items
- Damage caused by improper installation
Refunds
Once your return is received and inspected, we'll notify you of the outcome. If approved, your refund is processed and applied to your original payment method — credit card, PayPal or whatever you used at checkout.
Please allow a few business days for the refund to appear depending on your bank or payment provider.
Exchanges
We replace items that are defective or damaged. If you need to exchange for the same part, contact us and we'll arrange it — faulty parts get a free replacement shipped immediately on approval.
Note: Shipping costs for change-of-mind returns are the customer's responsibility and are non-refundable.
Need to Start
a Return?
Contact our team and we'll get the process started for you. We aim to make returns as painless as possible — no runaround, no excuses.