At Parts Factory Australia, we strive for 100% customer satisfaction. If you’re not completely happy with your purchase, we’re here to help.

7-Day Return Window: You have 7 days from the date of receipt to return the product. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

How to Return:

1. Please contact our customer service team at [email protected] or call us at 0423 113 802 to initiate the return process.
2. Ensure the item is in its original condition, including all packaging, manuals, and accessories.
3. Ship the item back to us at: Unit 2 14 Mercantile Court Molendinar 4214 QLD Australia

Conditions for Returns:

• Items must be in their original condition, unused, and in the same condition that you received them.
• They must also be in the original packaging.
• Receipt or proof of purchase is required for all returns.

Exclusions: The following types of items cannot be returned:

• Custom-made or special order parts.
• Items on sale or clearance.
• Any item not in its original condition or damaged for reasons not due to our error.

Refunds: Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email-email.com].

Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For any further queries related to returns, please feel free to contact our dedicated customer service team.