Parts Factory
Platinum Warranty
The fastest warranty process in the aftermarket parts industry. No returns, no runaround — a replacement part at your mechanic's door in 1–3 days.
When a car part fails, every day off the road costs money. The Platinum Warranty is designed to eliminate that pain — 1–3 day turnaround, direct delivery to your mechanic of choice, and zero requirement to return the faulty part. It's the smarter way to protect your purchase.
Side by Side
Platinum vs Standard Warranty
The upgrade is significant. Here's exactly what you get.
| Feature | Standard | PlatinumRECOMMENDED |
|---|---|---|
| Warranty period | 1 Year | 3 Years Unlimited KM |
| Claim turnaround | 7–14 days | 1–3 business days |
| Return faulty part | Required | Not required |
| Ship direct to your mechanic | ✗ | ✓ |
| Details stored on our system | ✗ | ✓ |
| Kilometre cap | Limited | None — unlimited KM |
| Online claim submission | ✓ | ✓ |
The Advantages
Why Go Platinum?
No weeks of waiting. A replacement is dispatched fast — back on the road in days, not weeks.
We keep your details on file. No digging for receipts — we've already got it when you need to claim.
Standard warranties make you ship the broken part back first. With Platinum, we send the replacement immediately.
We ship straight to whatever mechanic you choose — removing you from the equation entirely.
Drive as much as you want. Your 3-year warranty covers you regardless of mileage — no fine print.
For just a small add-on at checkout you get 3x the protection and 5x the convenience. Our customers call it the best $23 they ever spent.
Customer Reviews
What Our Customers Say
"I purchased the platinum warranty at a cost of $23 extra. When the product did break down, it was replaced within 48 hours. Happy customer."
"I saved $600 buying from Parts Factory and getting my local mechanic to fit it. You don't need to pay premium prices for a mass-produced part."
"Brilliant, brilliant and more brilliant. Cheap as chips, well made, delivered in 4 days Qld to Perth, in car and running. Still can't believe my luck!"
"They went above and beyond. Mix-up with AusPost and they sent a new part free of charge. Incredible customer service from start to finish."
Common Questions
Frequently Asked Questions
How do I add the Platinum Warranty to my order?
Select the Platinum Warranty option at checkout when purchasing any eligible part. It's a one-time fee — no subscriptions or ongoing costs.
How do I make a warranty claim?
Submit your claim via our online claim form. Platinum customers don't need to return the faulty part — fill in the form and we'll dispatch a replacement within 1–3 business days.
Can the replacement be sent directly to my mechanic?
Yes — provide your mechanic's details when submitting the claim and we ship directly to them. You don't need to be involved at all.
Is there a kilometre limit?
None. You're covered for the full 3 years regardless of how much you drive. See our full warranty terms for details.
Which parts are eligible?
Most parts across our range qualify. Browse our full catalogue or contact us about a specific part.
Ready to Protect Your Purchase?
Join thousands of Australian drivers who chose the smarter way to buy aftermarket parts. Same-day dispatch, 3-year coverage, fastest warranty in the industry.