Contact Parts Factory
Need help with a part, an order, or anything in between? Contact Parts Factory and speak directly with our team — we're based on the Gold Coast and we actually know our stuff.
Whether you're chasing a hard-to-find component, need advice before you buy, or want to sort out a return or warranty — we're here Mon–Fri, 7:30am to 5:00pm. Give us a call, send an email, or fill out the form below and we'll get back to you within 1 business day.
Call Us
Speak directly with our team — fastest way to get an answer
Email Us
We reply to all emails within 1 business day
Book Appointment
Visit us in person at our Gold Coast warehouse
Business Hours
Mon – Fri: 7:30am – 5:00pm
Saturday & Sunday: Closed
Send Us a Message
Fill in the form below to contact Parts Factory and we'll get back to you as soon as possible — usually within 1 business day.
Why Contact Parts Factory?
Parts Factory is one of Australia's most trusted online suppliers of aftermarket and OEM-quality car parts. When you contact Parts Factory, you're not talking to a call centre — you're speaking with people who are genuinely passionate about cars and know the parts inside out. We stock thousands of components for a huge range of makes and models, and we're always happy to help you find exactly what you need.
Based in Molendinar on the Gold Coast, we offer local pickup as well as fast Australia-wide shipping. Whether you're a workshop, a weekend mechanic, or just trying to keep your daily driver on the road, we've got you covered.
How to Contact Parts Factory
There are several easy ways to get in touch with our team. You can call us directly on 0423 113 802 during business hours for the fastest response. Prefer email? Reach us at [email protected] and we'll reply within 1 business day. You can also book an in-person appointment at our Gold Coast warehouse, or simply fill in the contact form above and we'll get back to you promptly.
Contact Parts Factory About Warranties & Returns
If you need to contact Parts Factory about a warranty claim or a return, we've made the process as straightforward as possible. Head to our warranty application page or our returns information page for step-by-step guidance. Our team is always on hand to help resolve any issues quickly and fairly.
Visit Us on the Gold Coast
Our warehouse is located at 56 Export Drive, Molendinar QLD 4214. Local customers are welcome to contact Parts Factory to arrange a pickup — just give us a call ahead of time so we can have your order ready. We're open Monday to Friday, 7:30am to 5:00pm.